Club Concierge Supervisor
Company: Disability Solutions
Location: Orlando
Posted on: September 22, 2024
Job Description:
At Loews Hotels at Universal Orlando, our team members get to
make a difference and have fun every day. Our world-class team
brings to life the incredible, award-winning hotels located at
Universal Orlando Resort.Named one of Central Florida's Top
Workplaces and one of America's Best-in-State Employers by Forbes,
we are committed to our "power of we" culture.Are you looking for a
place where you can bring your authentic self to work every day and
be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal
per shift and free theme park access.
- We have a dynamic culture that makes every day interesting,
challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for
all team members to reach their potential.
- We invest in training and development opportunities for all
team members.
- We promote social responsibility by being a good neighbor in
the community.
- We care for you, just as we care for others.About Loews Royal
Pacific ResortJoin the 'ohana' at our island paradise that
celebrates the Golden Age of Travel, and the adventures of
island-hopping through the South Pacific.Job Specific (90%):
- Responsible for training and supervising Concierge team
members
- Prepares department shift reports and conducts pre-shift
meetings
- Produces weekly schedule for the department
- Maintains department labor costs within forecasted budgetary
guidelines
- Schedules and participates in staff meetings
- Coach and Counsel team members according to Loews Hotel
Standards
- Assist leadership with daily and monthly inventory and
reporting
- Assist leadership with managing food costs and purchases
- Greets guests in a warm, friendly, and professional manner
- Familiar with all hotel facilities, room types, food and
beverage outlets, recreational activities, and emergency
procedures
- Familiar with local dining, shopping, and entertainment
offerings
- Answers guest questions about the hotel and local area,
researching and providing prompt and professional follow-up
information
- Becomes familiar with guest names and acknowledges them by
name
- Caters to each guest in their individual needs
- Personalizes all services and anticipates guest requests
whenever possible
- Makes dining, theater, tour, travel, and other arrangements for
Hotel guests
- Assists guests with transportation
- Arranges childcare
- Inspects and maintains overall cleanliness and appearance of
the Concierge desk, and lobby area, including temperature,
lighting, and music
- Works closely with in-house vendors to satisfy guest
entertainment needs
- Constantly displays outstanding communication and guest
relations skills
- Demonstrates a professional attitude in all interactions with
guests, hotel staff, and vendors
- Answers telephone in accordance with Loews Hotels
standards
- Provides tours of the hotel, displaying extensive familiarity
with its history and interior d----cor
- Maintains inventory of local maps and brochures
- Develops and maintains resources and contacts to ensure that
hotel guests receive up to date information on a broad variety of
activities and events
- Retrieves guest messages from computer
- Sets up and disassembles the morning and evening concierge
service
- Conducts Random Guest Survey Calls in accordance with Hotel
policy and standards
- Other duties as assignedGeneral (10%):
- Promotes and applies teamwork skills at all times
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with Loews Hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with Hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- Minimum one year Concierge or Front Desk experience
- Minimum one year supervisory experience
- Excellent communication skills - oral and written
- Outstanding guest service skills
- Thorough knowledge of the local area including restaurants,
attractions, and shops
- Able to work a flexible schedule, including weekends and
holidays
Keywords: Disability Solutions, Lakeland , Club Concierge Supervisor, Hospitality & Tourism , Orlando, Florida
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