General Manager - Tapestry Collection by Hilton
Company: Naples Hotel Group
Location: Lakeland
Posted on: October 20, 2024
Job Description:
As a family-owned business built on genuine relationships, the
character and quality of our staff is integral to delivering the
culture of service our clients expect. Members of our team serve
each other, our partners, and their community with kindness and
respect, while inspiring successful returns for everyone. The
diverse and intimate size of Naples Hotel Group encourages each
associate's voice to be heard, fostering a dynamic environment of
communal creativity that's rife with opportunities for
advancement.
The General Manager is responsible for the oversight, direction,
and leadership of the daily operations of all hotel departments.
This position develops, promotes, and executes actions in order to
achieve the hotel's goals for revenue, associate engagement, and
guest service.
Benefits for full-time associates
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance
plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
Responsibilities
- Conduct daily inspection of the property ensuring cleanliness,
condition, and performance of standards
- Hire, onboard, and continually develop all associates
- Review and submit bi-weekly payroll for all associates
- Perform accounting functions including accounts payable,
accounts receivable, expense reporting, and developing and
maintaining the annual hotel budget
- Perform human resources functions including wage/benefit
administration, performance reviews, disciplinary actions,
recognition and celebrations, and compliance with established labor
regulations.
- Monitor the performance of the hotel through analysis of guest
satisfaction systems and monthly financial reports. Initiate
corrective action.
- Implement and maintain ongoing communication and collaboration
with all associates
- Manage in compliance with established company policies and
procedures and local, state, and federal laws and
regulations.
- Develop and maintain positive business relationships with
guests, vendors, and external partners
- Works in conjunction with the revenue manager and sales team to
implement sales strategies and a business mix that will help ensure
the hotel achieves maximum revenue potential
- Actively promote the hotel and the company in the
community
- Greet each guest that you encounter during your shift with a
friendly smile.
- Ensures uniform and personal appearance are clean and
professional.
- Follow hotel procedures for reporting and turning in lost and
found articles.
- Coordinate with other departments as necessary to resolve
service requests or problems.
- Ensure guest and associate safety by following established
security procedures including emergency procedures, key security
and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents,
injuries, and unsafe work conditions to manager; and complete
safety training and certifications.
Qualifications
- Bachelor's degree in Hotel Management.
- Minimum 2 years' experience as an AGM or GM.
- 3 years' hotel operations experience in a supervisory
capacity.
- 2 years' experience with Hilton or Marriott brand or
similar.
- Possess a valid driver's license.
- Must have proficient smartphone, computer, and keyboard
skills.
- This position must be able to assist in all areas of the hotel
with potential for prolonged sitting, standing, walking, bending,
stretching, pushing, lifting, pulling, twisting, use of arms and
hands, and attention to detail.
- Must be able to lift, push, or pull 50 pounds.
- Ability to be on call at all times and work a flexible schedule
to include mornings, days, evenings, overnights, weekends and
holidays based on business demands.
- This job will require average hours worked to be 50-55 hours
per week.
*Employment is conditional on candidate's successful completion of
pre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is
committed to diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws.
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Keywords: Naples Hotel Group, Lakeland , General Manager - Tapestry Collection by Hilton, Executive , Lakeland, Florida
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